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News
HOUSEHOLD SUPPORT FUND - HELP AVAILABLE NOW IN CORNWALL
In supporting our community through the COVID-19 crisis, Cornwall Council is working with Cornish fuel poverty charity Community Energy Plus and we are now able to provide practical help to support vulnerable clients to stay warm this winter, including help with energy costs and essential heating repairs and upgrades. This support is funded through the Department of Work and Pensions. Community Energy Plus are delivering the energy element of the scheme, targeting help to householders living in any property tenure on low incomes (less than £30k after housing and energy costs) who are in financial hardship and living in cold homes. Applicants will also benefit from advice to help reduce their energy bills, including tariff advice, accessing the £140 discount from their energy supplier, access to grants for heating and insulation upgrades and referral/signposting to other partners for wider assistance and advice. Applicants may be able to access additional support through Inclusion Cornwall and Cornwall Council for other help. Assistance will be allocated on a first come first served basis to eligible householders by 31st March 2022. How to apply 1. Save the attached form to a computer/tablet/phone. 2. Open and complete by clicking into each box, making sure you fill-in all sections and explain what help is needed and why. Use the typing function for all sections except the signature (see below). If the pen icon is selected but not needed, click it again to revert to typing 3. Tick declarations on page 9 & 10. 4. Applicant must sign their name on page 10 (select the pen icon to do this and click the pen again to return to the typing function). 5. Save and return the application to us by emailing HSG@cep.org.uk Important - Please supply a form of identity to accompany an application. This can be a driving licence, passport, Council Tax, utility bill or DWP letter. If applying for a payment to an energy supplier(s), please supply a copy of an energy bill(s), or photo/screenshot clearly showing name, address and customer account number(s).
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Women in Travel
Are you a Cornwall based, unemployed woman seeking access to training and work? Are you considering employment or perhaps setting up your own business? OR A South East Cornwall based woman, who is unemployed or at risk of becoming unemployed. See the link and leaflet for help and advice.
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Winter Wellbeing Guide 2021/2022
Some useful information to help keep you safe, well and warm during the Winter period.
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Loan Sharks
Some useful information on borrowing money from Loan Sharks and the do's and don'ts that you need to know.
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Telephone Surveys
We have recently been advised that one of our customers has received a call asking for them to participate in a survey about CRHA, which took approximately 40 minutes and they asked a wide range of questions regarding us as their Landlord and about their home. This could be a genuine caller, however, we are not aware of any surveys currently taking place on behalf of the Association. Please be mindful that whilst telephone surveys are often conducted as part of legitimate research exercises, it is important to remember that scammers sometimes pose as surveyors in order to win your trust. Scammers can obtain your number fraudulently or from anywhere it has been publicly listed such as in a phone book or on social media accounts. If you are asked to participate in a telephone survey and are interested in participating, you don’t have to answer their questions straight away. If you are in any doubt at all, ask the caller which organisation they are from and arrange a time for them to call you back. In the meantime call the organisation’s official contact number to ask if the survey is legitimate. If they answer no, or if you can’t find any mention of the organisation or their contact details, it is most likely a scam. Never use the contact details provided by the person who called you - try to find official contact details through a phonebook or an online search. Don’t give your personal, credit card or account details over the phone unless you made the call and the phone number came from a trusted source. If you think you have provided your account details to a scammer, contact your bank or financial institution immediately.
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Customer Voice
Being connected with our customers is one of our core priorities, we value it and so do our customers and that is why we have reintroduced our programme of customer visits.
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New Chief Executive For Cornwall Rural Housing Association
Following the retirement of our long serving Chief Executive Peter Moore, we are delighted to announce that David Bolton has joined us as our new Chief Executive.
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